East Linconshire Council

Overview

North East Lincs council provides a full range of local government services including council tax billing, libraries, social services, processing planning applications and waste collection and disposal.  The council have over 35 vehicles across the fleet and Chris Dunn, Waste operations and Fleet Manager is responsible for the efficiency and safety of the whole fleet.

The brief

After a number of incidents between the crew and members of the public, some involving the threat of violence from disgruntled individuals and accidents happening with hard to reach properties where ground has given way due to the vehicle being to close to the dyke causing damage to the vehicle, Chris Dunn approached Vision Techniques to discuss options for a vehicle recording system.  After close consultation and conducting a full safety review of the fleet and their operations, a number of products were highlighted to the council for consideration.

The solution

Due to the incidents highlighted to the team VT RECORD3 was a priority. Investing in a live recording system like VT RECORD would allow Chris and the team to watch live footage from a remote location or recorded footage and use for evidence should it be needed. It could prove whether certain actions did or didn’t take place – safeguarding the safety of the crews on their day-to-day routine.

The system would be used in conjunction with VT Overview 360° a camera and monitor system that uses stitched images from 4 camera inputs pulling the images into one monitor giving the driver a full birdseye view of the vehicle and its surroundings, VT Overview is especially effective when negotiating difficult to get to locations or manoeuvring in tight, heavy populated areas.

Chris Dunn explained to us one of the shocking events where VT RECORD has been invaluable. He explains “There was an instance where a man stepped in front of our vehicle and was clearly very upset because his bin wasn’t emptied. The staff were unaware of the circumstances that led to the man’s outburst and he continued to pull out a carjack and moved to attack our staff. The team pointed to the cameras, but this didn’t stop him. He was soon arrested, and the footage was used against him to prove his actions. Without VT RECORD3 we wouldn’t have been able to show and prove the actions of this individual to the police, so the system is invaluable to us in cases like this.”

The system is not only used to record incidents it has been effective in deterring incidents. Individuals do try to throw away waste in the rear of the vehicle and enter the safety zone near the hoists. Staff have attempted to block their route with extended arms and the individual have been aggressive. Once the staff pointed out that the vehicle has CCTV the individual have backed away, preventing any physical threat against the staff.